Standards & Quality Control
All systems are manufactured under strict quality control standards. Equipment is fully CE-certified (conforming to EU MDR regulations) and complies with ISO 13485 medical device quality management systems to ensure maximum safety, reliability, and clinical effectiveness.
Frequently Asked Questions
Is there any warranty for the machine?
Yes, all machines feature a 2-year warranty for the main unit, a 6-month warranty for individual handles/accessories, and lifetime technical support.
What happens if the machine is damaged during transit?
If shipping damage is confirmed upon delivery, we will manage the claim process directly with the transportation company to resolve the issue for you promptly.
Is logo and system customization available?
Yes, customized branding and OEM solutions are fully supported based on minimum order quantities.
What quality and safety certifications do you hold?
All systems carry complete CE, ISO 13485, and RoHS certifications, assuring compliance with global safety regulations and rigorous quality checks.
How do I learn to operate the system?
We supply detailed instruction videos, comprehensive user manuals, and 24/7 online technical support to assist you with system configuration and treatment parameters.
What shipping methods are available?
We support global delivery via major express couriers (DHL, TNT, FedEx, UPS), air cargo, ocean shipping, or specialized transport lines depending on your requirements.